+919327287117 support@ethnusvilla.com
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RETURN POLICY (For orders shipped within INDIA) 

 

1. We have 7 Days Return Policy.

2. If the customer is unsatisfied with the product delivered then he/she will have to send Order number to our Mail ID-support@ethnusvilla.com OR can WhatsApp on +91 9327287117 .  We will than arrange a pick-up from your place .

 We have two options for processing Refunds :-

  • Bank Refund- We refund the Full amount in your bank account (Our team will contact you for Bank details)

 

  • Store Credit– We add amount equal to the product value to your ' Ethnus Villa '  Account . You can use this credit amount during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.

       

3. Refund would be processed once the product is received back to our warehouse in Surat.

 

RETURN POLICY (For International Orders - USA, UK, Canada, etc)


1. If unfortunately you wish to cancel the order, please do it before your order gets shipped.

2. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt with Order Number on support@ethnusvilla.com.

3. The customer is responsible for sending the product back to our store in Surat.

4. The shipping charges for sending the product back has to be borne by the customer.

5. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us .

6. The amount refunded to you would be only for the products. 5% of PayPal transaction amount will be deducted from the refund.

7. Refund will be processed in the form of Refund or Store credit (after deducting shipping charges), Store credit can be used for future purchases on our store


EXCHANGE POLICY :

 

1. We have 7 Days Return Policy.

2. If the customer is unsatisfied with the product delivered then he/she will have to send Order number to our Mail ID-support@ethnusvilla.com OR can WhatsApp on +91 9327287117 .  We will than arrange a pick-up from your place and will send the exchanged saree from our warehouse.


CANCELLATION POLICY:

  1. If unfortunately, you have to cancel an order, kindly do so before your order is shipped. You can contact us on +91 9327287117 or mail us on support@ethnusvilla.com for order cancellation.
  2. If you cancel your order before it is shipped, we will refund you the entire amount.